This policy describes how Shadow Mountain V, LLC (“Shadow Mountain Games,” “we,” “us”) handles information on shadowmountain.games (the “Site”) and in our applications (each, an “App”). It is a notice. Platform stores (Apple, Google) have their own policies.
1. Who we are
Shadow Mountain V, LLC
73101 CA-111 Unit 5
Palm Desert, CA 92260
[email protected]
2. What this covers
Visitors to this Site, people who email us, and people who install an App. It does not replace Apple’s, Google’s, or any other store’s policies for data those companies collect on their own.
We do not currently require a Shadow Mountain Games account. If an App starts collecting account or score data for us, we will update this policy before that happens.
3. This website
- Email you send us — whatever you choose to include (name, address, message).
- Server logs — IP address, user agent, path, and time, needed to run the Site.
The Site has no accounts, forms, advertising pixels, analytics SDKs, or cross-site trackers. We do not set cookies beyond what the host needs to serve the Site securely (TLS, load balancing, abuse prevention). That is why /cookies and /privacy-choices redirect here.
4. Our applications
Current Apps are built to keep play on the device. We do not receive your progress, settings, or save data.
- On-device data — progress, settings (sound, haptics, and similar), and related files stay on your device. You can delete them by deleting the App or using the App’s reset control, if it has one.
- In-app purchases — if offered, the platform store processes payment. We are not the merchant of record. The store may keep purchase and restore records under its policy.
- Game Center / Play Games — if an App offers ranks or achievements, that data is collected by Apple or Google, not sent to our servers. See Apple’s Privacy Policy and Google’s Privacy Policy.
We do not currently include advertising, analytics, or crash-reporting SDKs in our Apps. If that changes, we will update this policy and the store privacy labels.
5. How we use information
- Reply to you
- Keep the Site up and stop abuse
- Meet legal obligations
We do not sell personal information. We do not share it for cross-context behavioral advertising. We do not use it for targeted advertising.
6. How long we keep it
- Support email — as long as needed to resolve the request, then ordinary business records
- Server logs — typically 30–90 days, longer if needed for security
- On-device App data — until you delete the App or reset it
7. Your choices
Email [email protected] to ask for a copy of what we have, a correction, or deletion. We respond within 45 days, or sooner if the law requires. We may ask a follow-up to confirm the request is yours. Authorized agents may write where the law allows, with proof of authority.
We do not sell or share personal information as those terms are used in California and similar state laws. You may still send a do-not-sell or do-not-share request. Nevada residents may email the same address. You may appeal a denial by replying with “Appeal” in the subject line. We will not discriminate against you for exercising privacy rights.
Where GDPR or UK GDPR applies, we process support email to respond to you (contract or legitimate interest) and Site logs to operate and secure the Site (legitimate interest). Apps do not currently send us personal information.
8. Children
The Site and Apps are not directed at children under 13. We do not knowingly collect personal information from them. Each App’s store listing carries its age rating. If you believe we have information from a child under 13, write us and we will delete it.
9. Security and where data lives
We are a California LLC. Information we receive (support email and Site logs) may be processed in the United States. No method is perfectly secure. Report a problem to [email protected].
10. Changes
We will change the effective date when this policy changes in a material way. If an App starts collecting new categories of personal information, we will update this page before that collection begins. Continued use after an update is acceptance where the law allows.